07 · DeliverySAFe / Agile · PRINCE2 / PMI · ITIL · VoC

Delivery — programme execution

Full-lifecycle programme delivery — strategy → architecture → delivery → cutover → operate → retire. Measured outcomes across multi-year programmes: +27% to +74% faster releases, −31% to −44% MTTR, 4.87/5 CSAT, ~28 months aggregate ahead of plan.

Mandate type

Programme leadership for transformation portfolios that have to land on time, on budget and pass operate-handover. SAFe / Agile / PRINCE2 / PMI / ITIL applied as one delivery system, not as competing methodology silos.

Anchor reference

Across the portfolio: 270+ projects · 4.87/5 client satisfaction · 76 large-scale mission-critical · US$10K–US$110M each · ~28 months aggregate ahead of plan · 4.42% median savings. UN HQ: 300+ projects portfolio with 80% workload migration to Azure / AWS while maintaining PCI DSS Level 1.

What I do

Four offers recur on delivery mandates.

Programme execution at scale. Multi-year transformation portfolios delivered on time and on budget. ~28 months aggregate ahead of plan across measured engagements.
Release acceleration. Release velocity improved by +27% to +74% on measured engagements through SAFe / Agile + DevSecOps + pipeline automation.
Operate-handover discipline. Transition into operation with SLA, continuity, audit hooks and incident playbooks documented. MTTR reduced by −31% to −44% on measured engagements.
Voice-of-customer loops. VoC feedback structured into experience KPIs that move CSAT and NPS. 4.87/5 CSAT and CSAT +0.9 / NPS +12 YoY where measured.

Frameworks and standards applied

Methods are scoped, not decorative. Each mandate runs against a defined framework stack so decisions remain defensible to internal audit, external supervisors and donors.

Programme & project: PRINCE2 · PMI / PMP · MSP · PgMP · RUP
Agile / SAFe: SAFe · Scrum · SDLC · DevSecOps · CI/CD
Service & operations: ITIL v3 · ITIL v4 · CMF · SLA / OLA discipline
Quality & control: ISO 900X · CMMi · ISO 31000 · ISO 22301 · COBIT 5
Donor & supervisory: World Bank ID4D · UNDP / UNOPS rules · EU framework procurement

A4 infographic on programme and service delivery: full lifecycle, VoC, release velocity, MTTR. — **Delivery infographic** — executive A4 visual for web, briefings and PDF capability packs. A4 · Premium high-tech briefing style

Scope detail · auto / manual scroll →

Programme execution at scale

Multi-year portfolios that land

Transformation portfolios delivered on time and on budget. Measured against original plan, not against rebaselined target.

Scope:

270+ projects · 76 large-scale mission-critical (US$10K–US$110M each)
~28 months aggregate ahead of plan
4.42% median savings vs original plan
300+ project portfolio at UNFCU

Release acceleration

Velocity + safety, not velocity vs safety

Release cadence improved through SAFe + DevSecOps + pipeline automation, with security and audit baked in.

Scope:

+27% to +74% release velocity on measured engagements
Containerised DevSecOps (Docker / K8s / OpenShift + Vault)
Security-as-code in CI/CD (Jenkins / GitLab)
ISO 27001 evidence preserved in pipeline

Operate-handover discipline

From cutover to business-as-usual

Transition-into-operation with SLA, continuity, audit hooks and incident playbooks documented. Operate team owns it on day one.

Scope:

−31% to −44% MTTR on measured engagements
Active-active DC: 99.98% availability, RTO<4h, RPO 15min (tested)
Operational SOPs and incident-response playbooks at handover
Smart-Outsourcing programme — USD 3.2M OPEX savings (UN OICT)

Voice-of-customer & experience KPIs

CSAT and NPS moved with evidence

VoC feedback loops structured into experience KPIs. 4.87/5 CSAT and CSAT +0.9 / NPS +12 YoY across multi-year programmes.

Scope:

4.87/5 CSAT (where measured)
CSAT +0.9 · NPS +12 YoY across multi-year programmes
−41% support tickets via self-service deflection
~20% annual cost optimisation via enterprise vendor renegotiation

Typical deliverables

Standard artefact set on a delivery mandate.

Programme plan with named dependencies, decision points and exit criteria
SAFe / Agile release plan integrated with PRINCE2 / PMI portfolio governance
DevSecOps pipeline with security and ISO 27001 evidence preserved at each gate
Operate-handover pack: SLA, OLA, runbooks, incident playbooks, training
VoC measurement design with experience KPIs and reporting cadence
Closure pack: lessons learned, decision archive, evidence transfer to operate team

Measurable outcomes · auto scroll →

+27% to +74%

release velocity improvement on measured engagements

−31% to −44%

MTTR reduction on measured engagements

4.87/5

client satisfaction across measured programmes

~28 months

aggregate ahead of plan across multi-year portfolio

4.42%

median savings vs original plan

large-scale mission-critical projects (US$10K–US$110M each)

270+

projects delivered across career

Delivery is judged on what reaches operate on the day it was planned, against the original baseline. Method matters only as far as it preserves that line.